German Speaking Solutions Consultant - Work In Sofia, Bulgaria
German Speaking Solutions Consultant
About Mercier Consultancy Group
Mercier Consultancy Group is a premier international staffing firm specializing in connecting top-tier talent with world-class organizations. As a leader in European recruitment and BPO sectors, we are dedicated to curating career-defining opportunities that prioritize professional growth and exceptional employee experience.
Job Overview
We are currently searching for a dynamic professional to join our team as a German Speaking Solutions Consultant in Sofia. This German Speaking Solutions Consultant position in Bulgaria offers a unique chance to excel in the competitive Customer Support Services industry while enjoying a fully supported international career move.
Key Responsibilities
- Provide high-quality technical and functional support to customers via phone, email, and live chat.
- Act as a primary point of contact for German-speaking clients, ensuring consistent excellence in Customer Support Services.
- Analyze complex customer issues and deliver tailored solutions that improve overall user satisfaction.
- Maintain detailed records of customer interactions within our CRM to ensure seamless service delivery.
- Collaborate with cross-functional teams to escalate and resolve technical challenges effectively.
- Contribute to the continuous improvement of knowledge bases and support workflows.
- Achieve individual and team perform
