Technical Writer

 

About the job:

We’re looking for a technical writer / documentation engineer.

This job involves writing technical documentation for several of our products, and this includes instructions for end users using products with a web UI, integration instructions for developers installing our SDKs (in numerous languages), as well as API documentation for our REST APIs, and everything in between.

We use a docs-as-code approach, so you’ll spend most of your time writing Markdown or MDX, hosted in a Git repository, served as a Docusaurus website.

You’ll also dive into our CI operations, write internal documentation when needed, participate in discussions around product development, and advocate for our users. Similarly, you’ll sometimes build tools, and you’ll frequently run the projects that you’re documenting, for example you’ll occasionally integrate SDK code into a mock app just so that you can go through the steps that the end user (developer) would be going through.

You’ll frequently interview developers and product managers, as well as support and solutions engineers. You’ll have maybe one to three meetings a week, and most work is async. You’ll operate within the constraints of release deadlines, so good personal time management is important.

The technical writing team is currently a team of one, so