Junior Operations Manager
The Company
Octopus Legacy is one of the UK's fastest growing startups, helping over 1 million people plan for and navigate through death - but we're just getting started.
After our founder Sam lost his mum suddenly, we built what the market had never seen: a service that combines estate planning and bereavement support with something genuinely human. Voice notes. Music. Recipes. A legacy that actually means something.
We're part of the Octopus Group, one of the UK's most trusted brands, and we're scaling fast. Every will, every LPA and every document we produce matters to a family. The operation behind them has to be just as good as the experience in front.
The Role
We're looking for someone to own how work gets done across our Compliance, Fulfilment and Drafting teams. You'll map how things actually flow today, find where they slow down or break, and fix them - with better processes, smarter automation and reporting that tells the truth. This is a hands-on role.
You'll build workflows and automations in HubSpot, Zapier, Google Apps Script and Claude, including AI-assisted checks and agents. You'll replace manual, repetitive steps with reliable ones, then keep an eye on what you've built so it stays that way.
