First Class Lounge Host - Paddington Station

Optime Group are excited to be recruiting for First Class Lounge Host to join one of our well-respected and successful clients at Paddington Station. This is a very enjoyable role with a great company providing fantastic working conditions and facilities.

What’s on offer:

• Rate of Pay: £14.80 per hour.
• Shift Times: Ad- hoc
• Hours: 20 average per week.
• Weekly Pay (every Friday).
• Full training provided.
• Temp to Perm (performance-based)
• ASAP Start!

Key Duties:

• Provide a warm, professional welcome to customers entering the First Class Lounge.
• Check customer eligibility and travel documentation where required, ensuring access arrangements are managed politely and consistently.
• Deliver attentive, proactive customer service throughout each customer's visit.
• Provide customers with accurate information regarding train services, departures, platforms, connections and potential disruption.
• Support customers during disruption, providing clear information and helping them understand their available options.
• Prepare, present and replenish complimentary refreshments, snacks and other lounge amenities throughout the day.
• Maintain excellent standards of presentation, cleanliness and organisation across the lounge.
• Regularly monitor the lounge environment and take action to ensure it remains c