Customer Success Manager - Piston
Customer Success Manager
What you will be doing:
Onboard & Activate New Customers: Guide new customers through implementation and setup to ensure fast time-to-value and a smooth transition from sales.
Drive Adoption & Retention: Build relationships with key stakeholders, monitor account health, and proactively address issues to reduce churn and increase engagement.
Be a Strategic Partner: Help customers understand how to best use Piston to reduce fuel spend, eliminate fraud, and track driver behavior. Provide training and support tailored to their business goals.
Identify Growth Opportunities: Spot upsell and cross-sell potential and collaborate with sales to grow accounts organically.
Customer Advocacy: Collect and share customer feedback with Product and Engineering to inform roadmap decisions and improve the platform.
Process Improvement: Help shape scalable customer success playbooks as we grow. You’ll be in the weeds—and helping pave the road.
Manager an international remote team
What you should have:
