Senior Director of Customer Success

Who You Are

You are an experienced B2B SaaS Customer Success leader with a strong understanding of financial services, risk, compliance, and AML/KYC. You are a strategic and operational leader who knows how to run high-performing Customer Success organizations while remaining deeply engaged with customers. You have the executive presence to work with Chief Compliance Officers, Chief Risk Officers, AML leaders, Operations executives, and technology stakeholders at some of the world's largest financial institutions.

You are commercially minded and understand that Customer Success is not simply about customer satisfaction - it is about driving measurable customer value, protecting recurring revenue, increasing adoption, identifying expansion opportunities, and building long-term strategic relationships.

You bring high emotional intelligence, strong business judgment, and the ability to navigate complex organizations. You are a leader, both within the Customer Success team as well as across the organization through your exceptional communication and relationship building skills.

Who We Are

Quantifind helps some of the world’s biggest banks catch money laundering and other financial crimes. Quantifind also works with government agencies, using the same platform