Customer Support Coordinator

Location: Austin, TX

 

About Reflex

Reflex is building the infrastructure that powers modern retail labor. By 2030, Reflex aims to be the largest retail workforce in the world without owning a single store.

More than 16 million Americans work in retail stores today, yet staffing remains reactive, inefficient, and costly for both retailers and workers. Retailers struggle with unreliable coverage and limited visibility into labor performance, while workers face unpredictable schedules and inconsistent income.

Reflex solves this through a real-time, on-demand retail labor marketplace that connects national retail brands with trained, high-performing workers. The platform lets stores flex staffing dynamically as demand changes, while creating performance-driven opportunities for workers. We're scaling fast with some of the most notable brands in retail and are live in more than 1,200 active stores across the US.

 

What You'll Do

The Customer Support Coordinator oversees store-level execution for national brands, ensuring accurate system setup, proactive communication, and consistent quality across locations. This role partners di