Customer Care Specialist HU

At Kifli, Customer Care is one of the reasons we’re a love brand. Customers regularly praise our service on social media — because we’re fast, human, and we actually care.

As a Customer Care Specialist, you’ll be on the front line of that experience. You’ll help customers via phone, email and chat, handle the more complex situations (including cases AI can’t solve), and make sure every interaction ends with a customer who feels heard and helped.

Why this role is exciting

• You’ll represent a brand known for exceptional customer service — and help set the standard every day.

• You’ll work with real people and real situations — problem-solving, not scripts.

• You’ll handle both inbound and outbound communication, not just replies.

• You’ll join a team that supports each other and takes pride in doing things properly.

What you’ll do

• Communicate with customers through email, phone and chat

• Resolve reque