Founding Customer Success Lead
Why this role exists
SigNoz is an open source observability platform built on OpenTelemetry: logs, metrics and traces in one tool. It's designed for an era where agents and humans run observability together. We are a YC company with 32K+ GitHub stars, and revenue grew 4x in 2025.
Most of our revenue is usage-based. That makes customer success especially important: retaining accounts and helping our larger accounts expand drive a big share of our growth.
This is our first dedicated customer success role. We're looking for a builder who can design the systems from scratch and set them up to scale as the team grows. You'll work directly with the founders.
What you will own
1. Account coverage and health
Tier our paying accounts and decide what each tier gets: a named owner, a shared Slack channel, regular business reviews, or pooled coverage.
Build health scores from data we already have in our warehouse: ingestion volume, product usage, billing, support tickets and engagement.
Set up a review cadence for the top tier, and make sure each top account has several contacts on their side, not one champion.
