Founding Lead Support Engineer
About Unframe
Unframe is an AI-first startup helping the world’s largest enterprises bring LLM-powered applications to life in days - not months. We combine the speed of a product company with the flexibility of a consultancy, helping customers move from idea to deployed AI systems faster than anyone else in the market.
Backed by Bessemer, Craft, and TLV Partners with $100M in Series B funding, we’re building a fast-growing, revenue-generating company working with Fortune 500 customers globally.
About the role
We are looking for a Founding Lead Support Engineer to establish and lead our enterprise support function while supporting large global enterprise customers using Unframe's AI-powered solutions.
In this founding role, you will be the bridge between our Fortune 500 customers, Product, and Engineering. You will own the technical post-deployment customer experience, dive deep into system architectures, and build the playbooks, processes, and standards that define customer support at Unframe as we scale.
This role is ideal for an experienced technical leader who thrives in early-stage environments, enj
