Managed Services Lead

Smartly is looking for a Team Lead to join our Smart Services team. Smart Services is our premium implementation, enablement, and strategic support layer built on top of the Smartly platform– we accelerate onboarding, drive platform adoption, and help clients get to confident self-serve. This role is ideal for an experienced paid media professional who combines platform and client strategy expertise with people leadership skills. As a Team Lead, you'll manage key client relationships, guide a team to deliver measurable outcomes, and drive adoption of Smartly's platform across your book of business.

What you'll do:

• Client Leadership: Act as a trusted advisor to senior stakeholders across guided, hybrid, and managed engagement models– ensuring strong retention, value delivery, and momentum toward platform self-sufficiency.
• Team Management: Lead, coach, and develop a team of specialists and managers, setting clear goals, ensuring accountability, and building defined career paths and growth.
• Strategic Direction: Oversee onboarding plans, testing agendas, and platform adoption strategies that improve client performance and demonstrate Smartly's value.
• Operational Excellence: Ensure processes, SLAs, and