Junior Technical Support (POS)
StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world.
As a Junior Technical Support (POS) specialist, you will serve as the technical support layer between frontline teams and Product Operations and Product, supporting broker sellers using point of sale (POS) systems and marketplace integrations. You will investigate issues across the transaction lifecycle, connecting what happens in the seller’s POS system with what appears on marketplaces such as StubHub. This role requires both technical troubleshooting and strong customer service skills. You will communicate directly with sellers, own cases through resolution, and use business judgment to help keep their operations running.
