Be part of the launch of Paris’s next iconic destination

SUMMIT Entertainment Venture is creating a new generation of immersive destinations around the world. With SUMMIT Paris opening soon, we’re bringing to life a one-of-a-kind venue where art, architecture, technology, hospitality, and entertainment come together.

Our goal is simple: to deliver a spectacular, emotionally engaging experience that makes SUMMIT a must-visit destination for Parisians, visitors from across France, and international travelers alike.

As part of its launch, SUMMIT Paris is looking for a Lead, Contact Center to join its team.

Key Responsibilities

• Assist in leading contact center operations by monitoring Contact Center Ambassadors, assisting with ticketing, guest service requests, and resolving any discrepancies.  
• Ensure that guests receive exceptional service and have a stellar experience with the contact center team by assisting with training Contact Center Ambassadors on best practices, monitoring, and reporting staff performance, and using discretion and independent judgment in solving problems quickly. 
• Assists in the development and&