Founding Support Engineer
Location: New York, NY
Work Model: Hybrid / flexible
Industry: AI security & infrastructure (Model Context Protocol)
Compensation: ~$180K base, plus performance bonus
About the Company
Our partner is an early-stage, fast-scaling startup building security infrastructure for the Model Context Protocol, protecting enterprises from data leaks as they adopt AI agents. Founded less than a year ago, they already have a multi-million-dollar pipeline, a deeply technical product, and backing from top-tier investors. The bar is high, the pace is fast, and the problems are genuinely hard.
The Opportunity
As the Founding Support Engineer, you will build the support function from scratch for enterprise customers deploying AI infrastructure. You will sit at the intersection of engineering and customers, debugging hard technical problems, defining how support runs, and making enterprise customers successful post-sale.
This is a technical, customer-facing seat for someone who is both an excellent engineer and genuinely comfortable in front of people. You will join an established, professional team rather than a first-engineer situation, with rapid advancement and leadership possible within 6-12 months.
Responsibilities
- Own technical support for enterprise customers deploying the product, async and over Slack/Teams
- Debug issues across Python/
