Senior Customer Success Engineer

Location: New York, NY

Work Model: Hybrid

Industry: Education technology

Compensation: $140K-$160K base, $160K-$180K OTE

About the Company

Our partner is a venture-backed education technology company bringing AI into K-12 classrooms. They are the only technical founding team among the AI-native companies in their category, and they are working toward replacing the incumbent learning management systems that schools have used for a decade without meaningful innovation. They serve several hundred school accounts and are expanding upmarket and internationally.

The Opportunity

This is a senior, builder-first Customer Success role. Their team believes 80 to 85 percent of the customer success function can be automated, and this hire is the person who designs and builds that system. Some workflows are well along and most are early, so there is real room to set the architecture. You will own the function's operating system and be measured on organization-level net revenue retention rather than on traditional account-by-account metrics.

You will work alongside a strategic customer success manager who owns high-touch relationships and a customer success engineer who handles day-to-day requests, and you will report to the go-to-market chief of staff. The customers are teachers and school leaders, so the work rewards people who can build sophisticated systems and stil