Technical Support Engineer

This position's designated to the afternoon shift running between 15:00 and 23:00 local time. Please note that we're following hybrid schedule which currently requires employees to work in the Krakow Office (Fabryczna Street) a minimum of three days per week, 

The Basics:

At Tanium, our Technical Support Engineer (TSE) fulfills a necessary role in our organization to serve our customers by resolving technical issues, educating customers, helping them in difficult situations and contributing to overall Solution quality. With a primary focus on customer satisfaction, Technical Support Engineers work both reactively and proactively to improve the overall experience of our customers when using Tanium. This role will report to a Global Support Manager.

As a Technical Support Engineer, you’ll have continuous opportunities to apply your best technical and troubleshooting skills while building new ones, especially those centered around Tanium and artificial intelligence infused tools. 

What You’ll Do:

Assist customers by: 

• Triaging inbound support cases 
• Solving customer support cases 
• Collaborating with other Support Engin