Customer Support Representative
About the Company
Our client is a leading Australian supplier of packaging and trade supply products, serving businesses across the wholesale, distribution and foodservice sectors. With customers across Australia and New Zealand, and a national distribution network, they are recognised for their reliable service, broad product range and long-standing customer relationships. They take their responsibility for environmental and social impact seriously. They are committed to delivering top-tier customer service and are currently seeking Customer Support Representatives to join their dedicated team. If you have a passion for helping customers and the skills to manage orders accurately in a fast-paced environment, we encourage you to apply for this opportunity.
Job Summary
We are looking for a detail-oriented Customer Support Representative to be the first point of contact for customers across Australia. The role processes orders accurately, responds to customer enquiries over phone, email and chat, and coordinates with sales, warehouse and freight teams to make sure every order is delivered on time and every issue is resolved quickly and professionally.
Role Details
- Position title: Customer Support Representative
- Department: Customer Service
- Reports to: Customer Service Team Leader
- Direct reports: N/A
Responsibilities</
