Showroom Manager

Position Overview

The Showroom Sales Lead will manage all day to day activities related to the design center.  This position is primarily responsible for managing the inside sales team, and creating a successful experience for the customer.  The Showroom Sales Lead will directly and indirectly assist in generating slab selections of all UMI products.  Will focus on fabricators, designers, remodelers, and select builders as well as retail customers. Will also work showroom hours.

JOB RESPONSIBILITIES:

• Manage the showroom team including but not limited to scheduling, training, coaching
• Manage showroom team schedules
• Responsible for the showroom including opening and closing
• Working with Fabricators, Designers, Builders and their clients on coordinating design appointments and assist customer in slab selection with respect to style, location, and color
• Maintaining the organization and appearance of the showroom
• Resolve customer issues
• Schedule training sessions as necessary
• Enter orders into computer system, work with operations regarding order and delivery
• Follow up to ensure customer satisfaction
• Participate in floor rotation, including some Saturdays