Systems Operations Support Engineer — Linux
About Us
Vast.ai's cloud powers AI projects and businesses all over the world. We are democratizing and decentralizing AI computing — reshaping our future for the benefit of humanity. Our mission is to organize, optimize, and orient the world's computation.
We value elegance, ownership, integrity, and continuous learning. You'll have the opportunity to dive into state-of-the-art AI systems while collaborating with a globally distributed team.
About the Role
This is a systems operations support role focused on deep-diving into escalated infrastructure issues that go beyond frontline triage. You’ll be the engineering resource our L1 support team relies on when tickets become complex, investigating and resolving issues across the full infrastructure stack—including hardware, BIOS and firmware, networking, Ubuntu, Docker, NVIDIA CUDA and GPUs, and KVM virtual machines.
You’ll own complex escalations end-to-end: gathering evidence, reproducing issues, identifying the root cause, proposing solutions, and working with the appropriate teams to bring each issue to resolution. The best engineers in this role don’t just resolve individual tickets—they identify rec
