Technical Support Engineer II (Linux)
About Us
Vast.ai's cloud powers AI projects and businesses all over the world. We are democratizing and decentralizing AI computing — reshaping our future for the benefit of humanity. Our mission is to organize, optimize, and orient the world's computation.
We value elegance, ownership, integrity, and continuous learning. You'll have the opportunity to dive into state-of-the-art AI systems while collaborating with a globally distributed team.
About the Role
This is a technical support role focused on escalated infrastructure issues that go beyond frontline triage. You'll be the engineering resource our L1 support team leans on when tickets get complex: diagnosing and resolving issues across the full stack — hardware/BIOS/firmware, networking, Ubuntu, Docker, NVIDIA CUDA/GPU, and virtualization (KVM).
You'll handle higher-complexity issues, own escalation resolution end-to-end, and contribute to internal documentation and runbooks. The best engineers in this role don't just resolve tickets — they build the tooling and runbooks that eliminate recurring ones. You'll collaborate directly with the engineering team and host support team on systemic issues.
