Administration & Customer Support Coordinator

Our client is an Australian family-owned retailer specialising in unique home furnishings, architectural hardware, and period-authentic renovation fixtures. They are dedicated to delivering high-quality products and excellent service to their customers across Australia.

They are now seeking to hire an Administration & Customer Support Coordinator to handle customer enquiries, manage communications, and provide general operational support. This role is vital for ensuring high customer satisfaction, maintaining cost control, and maximizing the effective use of internal business systems.

Job Responsibilities

Customer Support and Communication

• Answer inbound customer calls promptly and professionally while returning missed calls and voicemails within agreed timeframes
• Ensure customers receive accurate information regarding products, orders, deliveries, returns, exchanges, warranties, and after-sales support
• Manage sensitive customer complaints in a calm and professional manner and escalate complex matters to management when necessary
• Maintain clear and solutions-focused communication with customers, suppliers, logistics partners, and internal teams

Administration and Order Management

• Prepare and process quotes, sales orders, returns, exchanges, and warranty enquiries in accordance with company procedures
• Assist with order updates, payment-related enquiries,