Senior Customer Success Manager
This is a senior leadership role for an experienced customer, technology, and operations professional who can translate complex broadcast and media environments into measurable customer value. This role leads a portfolio of strategic customers and acts as the senior Customer Success presence in the AMECS region, partnering with Sales, Post-Sales, Product and other Vizrt operations.
The successful candidate will shape account strategy, strengthen executive relationships, improve adoption and renewal readiness, and help scale the people, processes and operating rhythm of the AMECS CSM function. They will be equally comfortable in a customer executive meeting, a technical service review, a commercial planning discussion, and a coaching conversation with a CSM.
Tasks and Duties
1. Strategic customer and executive leadership
- Own the success strategy for a portfolio of strategic and complex AMECS customers, including clear outcomes, value plans, stakeholder maps, engagement cadence, risks and growth signals.
- Build trusted relationships with executive, operational, technical and commercial stakeholders, connecting customer priorities to the value of Vizrt solutions and services.
- Partner with Sales to conduct executive business reviews, strategic account and success planning, service reviews and critical customer conversations with clear decisions, ownership and follow-through.
- Act
