Technical Support Engineer
Our Customer Support Engineers are the first point of contact for clients needing support across Callsign's products and services. This role delivers efficient, high-quality support via phone, email and chat, using a ticketing system to manage and prioritise requests.
Working closely with internal 2nd and 3rd line technical teams, the Technical Support Engineer ensures timely issue resolution and clear customer communication. The role includes participation in an on-call rota and the ideal candidate will be proactive, have a strong passion for technology, teamwork and continuous learning.
The successful candidate will already need to hold the right to work in the UK.
This role will be based from our Manchester office and be part of our global Customer Support team.
What you'll do:
- Serve as the first point of contact for clients seeking support on our products and services.
- Engage with other teams to help prioritise and resolve issues.
- Participate in an on-call rota to provide support outside of regular business hours.
- Work a rotating shift pattern covering between the hours of 7:00 a.m. to 11:00 p.m.
Key Responsibilities
- Handle various communication channels including phone, email, and chat.
- Utilise a ticket/helpdesk system to manage and track support requests.
- Prioritise and manage multiple demands, coordinating activities with technical 2nd and 3rd
