Customer Success Manager, Mid-Market/Enterprise

The role of a Mid-Market/Enterprise CSM is to work with a portfolio of customers to drive adoption, increase satisfaction, add revenue, mitigate risk, and identify customer needs in order to increase loyalty and retain business on a one-to-many scale. This position will also include coaching, mentoring and supporting the team in teaching best practices.

• This position will be hybrid (remote/in office)

• Reports to: Director of Enterprise Customer Success

What You Will Own

• Managing a book of Priority Accounts

• Able to collaboratively address and tailor solutions to the customer’s needs.

• Establish oneself as a trusted advisor integral to the customer’s success.

• Welcome both new and existing customers to Customer Success and set proper expectations for success

• Conducts a comprehensive review of industry trends and the customers latest developments.

• Offering insights and guidance tailored specifically to the customers competitive environment

• Set up and perform regular Introduction calls, Account Reviews, and Business Reviews, making recom