Customer Success Manager, SMB
We’re looking for a motivated and people-focused Customer Success Manager to support a portfolio of single-location and small multi-location SMB accounts. In this role, you’ll help customers get real results from our software, build lasting partnerships, and play a key role in keeping and growing those relationships over time.
This is a hybrid position, working Monday-Wednesday in office, Thursday/Friday are optional work from home days.
Reports to: Manager of Customer Success
What You Will Own
Customer Success: Be a dedicated partner for your accounts, helping them solve challenges, reach goals, and get maximum value from our software.
Retention: Take the lead on keeping customers engaged and successful, working proactively to reduce churn and strengthen loyalty.
Upsells & Growth: Spot and nurture growth opportunities by building on trusted relationships, sparking interest in new offerings, and connecting customers with solutions that add real value.
Strategic Guidance: Become a trusted partner to your customers, helping them link their business goals to practical outcomes wi
