Customer Success Manager (Multiplier experience)
We are looking for an experienced Customer Success Manager to join a remote team supporting Australian clients. The ideal candidate will have strong experience in customer success with a proven ability to build long-term customer relationships, drive engagement, and ensure customers are getting value from the product or service.
This role is suited to someone who is highly customer-focused, proactive, organized, and confident communicating with customers and internal stakeholders.
Position: Customer Success Manager
Salary: PHP 50,000 - PHP 70,000/month (The final amount will be at the the client discretion basing on the candidate’s skills and experience.)
Working Hours & Conditions: Mondays to Fridays, 6:00AM to 3:00PM PH Time; full-time (remote)
Holidays: TBD
Responsibilities:
- Manage and maintain strong relationships with customers throughout their journey
- Lead customer onboarding and ensure a smooth transition from implementation to ongoing support
- Act as the main point of contact for assigned customers
- Monitor customer engagement, satisfaction, and overall account health
- Proactively identify and address customer concerns, risks, and potential churn
- Handle customer queries, issues, and escalations in a professional and timely m
