Technical Support Engineer, L2

Job Summary:

In this customer-facing role, you'll apply advanced systems-level technical expertise to resolve highly complex customer issues, whether they come in through automated dial-home alerts, technical calls from Tintri customers and customer engineers, or remote maintenance and web support requests. You'll use independent judgment to work through problems and collaborate closely with engineering and other technical teams to build knowledge and drive resolution. Because this is a 24x7x365 organization, shift work, holidays, and on-call responsibilities may be required.

Responsibilities:

Responsibilities for this role include but are not limited to:

• Always take care of the customer. Customer Satisfaction is job #1.

• Applies advanced technical expertise using standard operating and diagnostic protocols to resolve standard to highly complex system-level issues.

• Effectively communicates procedural and technical issues to internal and external customers in a fast-paced and customer-critical environment. Maintains a "closed-loop" communication style ass