Customer Success Manager - Warsaw, Poland

As a Customer Success Manager (CSM) you will use data-driven methodologies to drive onboarding, adoption, expansion, and renewals at scale. You will engage customers through multiple channels including email, in-app guides, online communities, and targeted 1:1 interactions across your assigned region or customer segment.

Customers supported by the Success team require personalized, scalable engagement models with simplified processes for onboarding, adoption, expansion, and renewals. Your ability to personalize at scale will be critical in delivering world-class customer experiences while meeting revenue, sentiment, and retention goals.

Position Responsibilities

• Leverage Gainsight and other communication technologies to drive customer onboarding, adoption, and expansion across the Commvault portfolio
• Design and execute messaging campaigns, including content and email sequences, using Gainsight and Marketo to support retention and expansion outcomes
• Provide feedback on new and existing email sequences to continuously improve the customer experience with Commvault technologies
• Execute customer engagement goals defined in the Customer Journey Map, ensuring required touchpoints and feedback loops are completed
• Collaborate with the broader Success team to develop and implement new digital engagement initiatives that enable personalization at scale
• Identify and mitigate cus