Technical Support Assistant
Technical Support Assistant - Onboarding and Offboarding
Starting Salary Range: $53,481 - $64,177
GGRC is looking to hire a Technical Support Assistant who provides frontline IT support for GGRC by managing technology onboarding and offboarding, including account creation, hardware and software setup, access changes, and file migrations in coordination with HR and Operations. Delivers responsive help desk support with a strong focus on customer service, contributes to IT projects and system implementations, and travels between GGRC offices across San Francisco, San Mateo, and Marin Counties as needed.
This position offers the opportunity to work from our San Francisco office and from the comfort of your home in a hybrid setting. Local travel within the Counties of San Francisco, San Mateo and Marin maybe required. Access to reliable transportation permitting travel to and between many different locations throughout the day in order to perform the outlined responsibilities of the position.
Responsibilities:
Onboarding and Offboarding
- Serve as first contact for New Hire technical questions and support.
- Respond to and resolve common new hire technology inquiries and access issues.
- Create accounts based on Agency Standards.
- Configure and deploy agency devices such as laptops, mobile phones, office phones for new staff.
- Reset hardware, s
