Manager of Scaled Customer Success
Leadfeeder turns B2B websites into lead generation engines. Every day, potential buyers visit your website and leave without filling out a form. Leadfeeder reveals which companies are behind that traffic, shows what they care about, and helps teams act while interest is high.
By connecting website behavior with company data, intent signals, and automated workflows, Leadfeeder helps marketing and sales teams prioritise the right accounts and turn anonymous traffic into qualified pipeline.
We’re a remote-first, international team building the next generation of lead generation technology for B2B marketers. Join us and help redefine how B2B companies generate leads from the signals already happening on their website.
Position Overview
Leadfeeder is modernising Customer Success to work at scale, not just at the top of the customer base. This role covers the majority of our customers, so how it's run shapes what most people experience after they buy.
The goal: a lifecycle where customers reach first value fast, build a habit, renew, and grow — supported by programs where programs do the job, and a named CSM where the relationship earns it.
The team delivers that lifecycle through three connected motions:
- Priority coverage — a smaller group of customers per region gets a named CSM, chosen by value concentration or risk.
- Digital programs — the long tail is covered without a named owner: triggered out
