Customer Support Specialist (Incident Resolution)
MiddleRemoteSalary undisclosed
Job Description
Hey there!
Are you ready to join a fast-growing international travel-tech company and be a part of an awesome team?
At RateHawk, we’re passionate about travel and technology, and we’re looking for a Customer Support Specialist (Incident Resolution) to help us keep our clients happy and our operations smooth.
Who We Are:
We're a fast-growing international travel-tech company with an amazing team, a fantastic culture, and plenty of opportunities for growth. If you love helping people and solving problems, we’d love to hear from you!
Requirements
What You’ll Do:
- Rapidly and effectively resolve client issues: Handle problems sent to you by retail and corporate clients through our CRM system.
- Advise clients: Provide expert advice on bookings and our products.
- Communicate: Engage with suppliers, hotels, and clients via email and phone.
- Work with systems: Utilize CRM systems and our internal databases efficiently.
What We’re Looking For:
- English Proficiency: Upper Intermediate level (both spoken and written).
- Soft Skills: Kindness, empathy, stress-resistance, politeness, and responsibility.
- Quick Learner: Ability to learn quickly and stay results-focused.
- Tech Requirements:
Ready to apply? Optimize your CV for this specific jobAI customizes your experience bullets and increases chances to get hired.
