Application Support Engineer - On Site - KSA - Octopus by RTG

We are seeking a proactive and customer-focused Application Support Engineer to provide technical support, maintenance, and operational management for business-critical applications. The ideal candidate will ensure high application availability, troubleshoot production issues, coordinate with development and infrastructure teams, and support application deployments while maintaining service level agreements (SLAs).​.

YOU WILL

• Provide Level 2/Level 3 support for enterprise applications in production and non-production environments.
• Monitor application health, availability, and performance using monitoring and alerting tools.
• Investigate, troubleshoot, and resolve application incidents and service requests within agreed SLAs.
• Perform root cause analysis (RCA) for recurring issues and implement preventive measures.
• Coordinate with development, database, infrastructure, and network teams to resolve complex technical issues.
• Support application deployments, upgrades, patches, and configuration changes.
• Execute application validation and post-deployment verification activities.
• Monitor application logs and identify performance bottlenecks or system errors.
• Manage user accounts, application access, and permissions in accordance with security policies.
• Document incidents, known errors, operational procedures, and support runbooks.
• Participate in disaster