Customer Success Manager

About This Role

We are looking for a Customer Success Manager to join our team. This role is a unique opportunity to be a part of the early Rec team and help define the operations, business strategy, and culture of the organization. You will work closely with best-in-class operations, sales, product, and engineering leaders across the company.

You will primarily be responsible for managing everything it takes to make each city partnership a success. This includes developing deep relationships with city partners and acting as their voice internally, driving adoption of new AI-powered features, and building the processes needed to ensure existing city deployments thrive and grow into upsell opportunities.

This is a role for the client operations “athlete”, a voracious learner that wants exposure to all aspects of our B2B SaaS business and is relentlessly resourceful in achieving their goals. You should be client-obsessed and ready to build solutions to whatever challenge a city is facing. This is a strategic role and we will give you both the freedom and responsibility to become the domain expert trusted to make the right calls. However, this is also a hands-on early stage role where strategic insight comes from putting